FAQ

Your windshield makes up nearly 30% of your vehicle’s structure. In other words, it plays a vital role in maintaining your vehicle's structural integrity in the event of a rollover or front-end collision. As well, it helps ensure your airbags deploy as intended to protect your passengers.

Never underestimate the role a properly fitted windshield can play in restoring your vehicle’s structural strength. Your safety can depend on it

If your windshield’s damage is smaller than the size of a loonie ($1 coin), not in the driver's line of vision, and at least 4 cm from the edge of the windshield, we can likely repair it.

If your windshield damage consists of more than 3 impact points or a crack larger than a loonie ($1), is in the driver's line of vision, or is less than 4 cm from the edge, we strongly recommend replacement.

In either case, you can schedule your appointment online or obtain a quote to have your glass damage fixed.

Yes, but it’s unlikely. Windshields are made of laminated glass and consist of a plastic compound called polyvinyl butyral (or PVB), which prevents glass from shattering.

Windshield repair involves introducing a product under pressure into the chip. This 70-step process restores the windshield to its original strength and reduces the appearance of damage. Take a look at our windshield repair service.

Repairs can often be completed in less than an hour. Replacements, meanwhile, are done in 3 hours including the camera recalibration process.

You can usually drive away immediately after a windshield repair or a side-window replacement. For windshield replacements, we recommend waiting until 30 minutes after the replacement has been completed.

Your technician will inform you if any additional time is required.

Unfortunately, no.

A windshield chip repair prevents further damage to your glass and restores the structural integrity of the vehicle. However, following a repair, a slight blemish or imperfection where the impact occurred is normal.

The good news is that, in most cases, you’ll notice a big improvement in the appearance of your windshield. In the unlikely event that a crack would form from the repaired chip, we’ll credit the cost of the repair towards a windshield replacement.

Check out the Guarantees section of our website for more details.

Because it could determine if a repair or replacement is necessary.

If the impact is located in the driver’s line of vision, we might be able to repair the damage; however, since this would affect your visibility, the safer option is likely to replace your windshield.

Also, if the impact is located too close to the body of the vehicle, we won’t be able to use the equipment needed to repair the damage, and the windshield will have to be replaced anyway.

We can repair up to three (3) impact points. If your windshield has more than three, its strength is likely compromised, and, therefore, we recommend replacing it for your safety.

In most cases, OEE windshield (Original Equipment Equivalent) is recommended by windshield repair service centres since it has the same quality standards as OE (Original Equipment) windshield, but usually cost less. 

Rest assured that our auto glass meets or exceeds all government, industry, and safety standards. All of our products and services undergo rigorous testing to ensure you receive the highest quality and state-of-the-art workmanship. If you have more questions, read our article about OEM and OEE windshields.

An advanced driver assistance system (ADAS) — guided primarily by a camera positioned behind the windshield, along with other sensors — is responsible for monitoring a vehicle’s environment and detecting potentially dangerous situations. The goal is to increase safety and reduce the possibility of a collision.

The main ADAS component impacted is the front camera, which acts as an image-processing sensor providing data concerning the road around you.

Following a windshield replacement, your front camera must be recalibrated to ensure it works as intended. Otherwise, your safety system runs the risk of becoming deficient or decreasing in effectiveness.

Absolutely not! Despite the fact that almost all vehicle manufacturers require your front camera to be recalibrated following a windshield replacement, there’s nothing written in stone that says your dealership has to do it.

On the contrary — you can count on our experts to take care of it immediately following your windshield replacement!

At Lebeau, we have the expertise and equipment to recalibrate all makes and models of vehicles.

There are three types of recalibration, which vary based on your vehicle’s make and model: static, dynamic, and universal.

Static recalibration must be performed at a service centre suited for recalibration and requires the use of targets unique to each manufacturer mounted on a device at the front of the vehicle. This can take up to an hour or slightly more, depending on your vehicle’s make and model.

Dynamic recalibration requires driving the vehicle at a speed and distance defined by the manufacturer on well-marked roads to recalibrate the front camera. Like static, this takes up to an hour, depending on your vehicle’s make and model.

Finally, universal calibration involves a combination of the static process followed by the dynamic process.

The cost of recalibration can range up to $500 depending on the type of recalibration required and your vehicle’s make and model.

If you file an insurance claim (if applicable), the cost could be covered and you would, therefore, not pay a cent.

To find out the price of a windshield replacement and recalibration, use our online quote tool right now!

We only recalibrate the front camera following the replacement of a windshield. In the event that your ADAS malfunctions independently, we recommend contacting your dealer.

Yes. We guarantee your recalibration for a period of 12 months (one year).

Your VIN is the 17-character alphanumeric code corresponding to your vehicle’s serial number. You can find it in one of four places:

- On your insurance certificate

- On your car registration

- In the lower corner of your windshield

- Inside your driver’s side door.

Because it’s vital that we install the windshield type that best corresponds to the make and model of your vehicle.

We make every effort to order parts that precisely match your vehicle’s specifications and replace your windshield as efficiently as possible.

At some service centres, yes. However, we recommend calling your local service centre ahead to find out if it's possible and, if so, where to leave your keys.

Nearly all of our service centres offer complimentary Wi-Fi, yes.

Yes. Your lifetime warranty will be honoured at any of our Canadian locations under the banner Lebeau Vitres d'autos or Speedy Glass.

Lifetime warranty against installation and manufacturing defects and leaks for as long as the vehicle is registered under your name. This warranty does not cover leakage due to deterioration of the vehicle’s bodywork or damage caused by vandalism, theft, natural disaster, unlawful activity or willful act.

For other conditions, please read the terms on the back of your invoice. The lifetime warranty is not transferable or redeemable for cash or credit.

You are entitled to the additional Protect Plus^TM warranty at no extra cost when you claim the cost of replacing your windshield from your insurer, exclusively at Lebeau.

With Protect Plus^TM, all minor breach repairs are performed at no extra cost for a period of three (3) to five (5) years, depending on your insurer.

No, we take care of that for you. We’ll contact your insurance company and submit the claim on your behalf.

Your insurer is in a better position to answer this question, so please contact them for more details.

However, most of our customers claim the cost of repairing glass damage from their insurance company. To be sure, please refer to your policy or contact your insurance agent and/or provider to confirm your specific coverage.

Asking an insurance company about policy coverage and deductibles is not normally considered a claim. Please contact your insurance provider for more information.

Deductibles tend to vary, depending on the nature of the incident. Your deductible is likely indicated in your insurance policy. You can also contact your insurance provider or we can do this for you. No taxes are applicable on the deductible.

Many insurance companies cover windshield repairs at 100% coverage with no deductible. For specifics related to your coverage, please contact your agent and/or insurance provider or refer to your insurance policy.

No, only Tag^® will be able to track your vehicle—and they will only begin to do that once they have your consent and an event number from local law enforcement. This is the only time the system will actively track your vehicle.

Various insurers offer rebates and/or discounts for vehicles with the Tag^® System installed. Talk to your insurance provider or broker for more information.

Tag^® installation at Lebeau is quick, generally taking about an hour. To make sure the exact location of each tracker is secret, only the installing technician is allowed to be present. A confidential report is then sent directly to Tag^®.

The Tag^® System has no hidden or ongoing fees or subscriptions. The cost of installing the system—which may be covered by your insurer—covers monitoring for a five-year period.

In the event of a theft, the first thing you should do is report the theft to your local law enforcement, who will provide you with an event number. Immediately afterwards, contact Tag^® Tracking Central to update them. They will use the event number to proceed with tracking and recovery.

Some car theft trackers connect to the vehicle’s electrical system, but the Tag^® System is completely independent. It has no effect on any of your vehicle’s systems and does not impact your vehicle's warranties or lease.

Lebeau is Tag^®’s largest licensed installer in Quebec. Simply contact us with your questions and we’ll be happy to answer them. Alternatively, you can also learn more at the official Tag^® website.